Does Volkswagen Arena have Food & Beverages sales?

Food & Beverages are being sold at the performance hall and foyer areas. Snacks, pizza slices, cold sandwiches and a variety of salads are available at the buffets in the Premium Foyer. The menu can differ according to events.

Can I bring food or beverages to Volkswagen Arena?

Food & Beverages from outside is prohibited in Volkswagen Arena.

Is there a place where I can store belongings during the event?

Foyer areas in the Volkswagen Arena have lockers and a cloakroom. To use the lockers, single-use cards can be provided from the service point. Bags are not allowed in the cloakroom.

We kindly request you not to hand in your valuable and personal belongings to the cloakroom. Please be aware that Volkswagen Arena will not take any responsibilties for your lost items.

Is cloakroom service charged? How much is it?

Cloakroom service is paid. Price is 120₺.

Is locker service charged? How much is it?

Locker service is paid. Price is 130₺.

Is Volkswagen Arena open when there’s no event?

Volkswagen Arena only opens at events. Our office is open from 09:00 to 18:00 during weekdays.

What items are prohibited in Volkswagen Arena?

For security reasons, items prohibited are listed below:

• All kinds of food & beverages.
• Guns, sharp objects, items that are flammable and explosive such as perfumes, deodorants, etc.
• Selfie stick and GoPro.
• Power banks during basketball games.
• Professional audio and video devices (camera, video camera, etc.).
• All posters, banners, etc. that contain political content or offensive visuals / text.
• Items like banners, posters, pennants, flags, hats, etc. that include advertisement or promotion without getting the Venue’s consent before an event.
• pankartlar, afişler, flamalar, bayraklar, şapkalar vb. materyaller.
• Items like banners, posters, pennants, flags, etc. that can block the view of other guests.
• Any other material that can be interpreted as dangerous or inappropriate.

Can I bring my camera to the Volkswagen Arena?

Camera and recording devices are prohibited in Volkswagen Arena.

What we should pay attention to in Volkswagen Arena?

• Sound systems in the concert hall can cause temporary hearing loss.
• Lighting system in the concert hall can cause temporary eye irritations.
• Age restrictions differ in every event. Please note the age restriction details in purchased tickets.
• Smoking is prohibited in closed areas.
• No pets are allowed in except guide/service dogs.
• Volkswagen Arena is not responsible for lost items.

Skybox ticket sales differ in every event. You can contact sales@vwarena.com for enquiries and details.

Where can I ask for my lost items?

If you lost or forgot your belongings, you can apply to the Service Point in the main foyer or you can write to  info@vwarena.com about your items with your name, contact information and specifications of your lost item.

Where can I smoke?

Smoking indoors at Volkswagen Arena is strictly prohibited. You can smoke in the main foyer, Before After, Premium Lounge smoking areas.

Is there a paramedic in Volkswagen Arena?

A medical team always stands ready during the events.

Is there wi-fi?

Volkswagen Arena does not have an internet service.

How is Volkswagen Arena’s accessibility policy?

Volkswagen Arena will be ready for guests who require accessibility measures during any event, please inform us by sending an e-mail to info@vwarena.com.

Is there an ATM?

There’s no ATM in Volkswagen Arena. You can use the ATM’s in Uniq İstanbul, where Volkswagen Arena is located. Click to further information.

Where I can inform about my thoughts?

You can e-mail your thoughts and suggestions to info@vwarena.com.